ProDiscovery Cloud Services Description
Enterprise Plan
Planned maintenance event dates and times are posted on https://www.puzzledata.com/help-center/ at least one week prior to the maintenance event. Releases will require scheduled downtime.
Data Backup and Disaster Recovery
Data Backup Location: Same Data Storage Location region referred to above but different availability zone.
Recovery Point Objective: The most recent restore point
Storage: 1TB
Maximum Original File Size: 1GB
Number of Events (Rows): 30M
Number of Data Attributes (Columns): 30
Number of Saved Processes: Unlimited
Included Features: Quick Analysis, Scenario Template, Data Connector, Share Process, Simulation, Realtime Monitoring
All inquiries or service requests shall be submitted through the form available at https://www.puzzledata.com/contact/.
Cloud Services Term
Exit Terms
Customers using the Cloud Services on a trial basis will not have access to the Customer Data at the end of the Trial Term. After the Exit Period, Supplier will delete the Customer’s environment and Customer Data in accordance with industry standard practices.
At the beginning of each renewal term, Supplier may increase Cloud Services Fee to reflect annual increases in consumer prices or costs.
For these purposes a ‘user’ means a uniquely identified individual employee of the Customer, entity (e.g. interface), device or process that accesses, operates, or maintains such Cloud Services.